Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We get it - sometimes it doesn’t work out. That’s why we’ve made our return process as simple as possible.
Eligibility
Items must be returned within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in original condition with tags attached. Final sale items are not eligible for return.
Processing Fee
A flat $8.99 return processing fee applies to all domestic returns. No additional shipping charges will apply.
Refund Timeline
Once we receive and inspect your item, your refund will be processed within 5 to 7 business days to your original payment method.
International Orders
Costs may vary depending on location. Please contact us directly at info@getfith.co.
1. Submit your return request via email at info@getfith.co.
2. Repack the items securely
3. Use the prepaid shipping label provided
Eligibility
To qualify for a refund, your item must meet all of the following:
- Returned within 14 days of the delivery date
- Unworn, unwashed, and unaltered
- In original condition with all tags attached
- Free of odors, stains, or signs of use
Items that do not meet these conditions will not be accepted and will be returned to the sender at their expense.
The following items are final sale and not eligible for refunds:
- Items marked Final Sale at time of purchase
- Gift cards
- Items purchased during promotional clearance events
Refund Timeline
Refunds are issued to your original payment method. Please allow:
- 5 to 7 business days for us to process your return after receipt
- An additional 3 to 5 business days for your bank or card issuer to post the credit
If you have not received your refund after 10 business days, please contact us at info@getfith.co and we will investigate immediately.
Non-Refundable Items
The following are not refundable under any circumstances:
- Original shipping charges
- Return processing fees once a label has been generated
- Final sale items
- Gift cards
Please send us an email at info@getfith.co and we will try our best to send out a different size.
